Connect the facts visitors may need
Website pages, product records, variants, policies, forms and useful links become the answer boundary. Sync status and source quality should be checked before launch.
Overview
Capabilities that share one installation context.
AiRep24 combines a connected knowledge base, text chat, optional voice input, product guidance, customer preference memory with consent, and Telegram operator notifications. Each capability is configured for a specific website or Shopify store.
The assistant does not create missing product or policy facts. It uses the customer-facing sources the merchant connects and maintains, then applies the enabled visitor and operator controls for that installation.
Capability system
Configure the source, visitor experience, and operator boundary.
The feature set works best when the knowledge and controls are reviewed together instead of enabling every option by default.
Choose text, voice and product behavior
Text chat is the core path. Voice, product cards, recommendation behavior and memory are enabled according to the installation and tested with representative questions.
Keep judgment with the merchant team
Telegram can provide conversation context to a configured operator. The notification does not represent an automatic takeover; a person decides whether and how to respond.
Product capabilities
Start with the product capability you need.
Use the carousel to move through real generated pages in this section.
FeatureAutomated Knowledge Base
Build an editable source from approved website pages and store data, then review gaps and rescan after changes.
Open guide
FeatureVoice questions and answers
Let Shopify shoppers ask product, delivery, size, return and recommendation questions by voice, then answer from synced store data with optional Telegram handoff.
Open guide
FeatureMulti-Language Support
AiRep24 answers customer questions in languages tested for the installation, breaking down communication barriers and providing a truly global customer experience. This ensures every customer feels understood and valued, regardless of their loca
Open guide
FeatureProduct Recommendations
Beyond answering questions, AiRep24 intelligently recommends relevant products or services based on customer inquiries and preferences. This proactive approach helps customers discover exactly what they need, driving con
Open guide
FeatureTelegram Operator Handoff
Notify a configured Telegram operator with available conversation context when a case needs manual review.
Open guideEarly access
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Related: AI answers for delivery and return policy questions