Provide the exact visitor action
Share the question, selected settings and expected behavior. For visual issues, include a screenshot that shows the complete widget or page state.
Faster diagnosis
Send the evidence that identifies the affected installation.
A concise, reproducible report helps separate knowledge, configuration, storefront and operator-delivery problems.
Remove sensitive customer data
Do not include passwords, tokens, payment information or private customer records in ordinary support messages. Use the approved privacy or secure-support route when required.
Chrome and Microsoft Edge
Using the AiRep24 browser extension
The extension is a companion to your existing AiRep24 Web account and plan. There is no separate extension subscription.
Install and connect
Install AiRep24 from the Chrome Web Store or Microsoft Edge Add-ons. Open its side panel, sign in at web.airep24.com and choose “I’m signed in · Check connection”. Select the correct assistant before replying or saving knowledge.
Keep the signed-in web.airep24.com console tab open while using the extension. If you close it or sign out, the extension disconnects. Reopen the console, sign in and check the connection again.
Capture useful page text
On an ordinary website, select text, right-click and choose “Add selection to AiRep24”. To capture the visible page, right-click and choose “Review this page in AiRep24”. Browser settings, store pages, forms and password fields cannot be captured.
The panel may ask you to click the AiRep24 toolbar icon once to grant temporary access to the current page. Review and edit the draft, then save it. Capture alone does not send the page to AiRep24.
Find saved knowledge
A saved note belongs to the assistant selected in the panel. Open saved knowledge from the confirmation, or use Knowledge in the Web console. Search covers the assistant’s full knowledge base; “Load more knowledge” reveals additional blocks.
Reply as an operator
Pause AI to take over an active conversation, then send your reply. Visitors can continue messaging while AI is paused. Resume AI when you finish or resolve the conversation. The open panel refreshes every 20 seconds; it does not send notifications while closed.