Support

AiRep24 Support

Help for setup, sync, widget installation, billing, and live chat operations.

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Support

AiRep24 Support

Help for setup, sync, widget installation, billing, and live chat operations.

Support email

For support, contact the contact form. Include your store domain, app page, issue summary, screenshots if relevant, and the time the issue happened.

What we can help with

We help with Shopify installation, theme app embed setup, knowledge base sync, product and policy data checks, avatar and widget setup, Telegram operator connection, subscription questions, and troubleshooting chat behavior. Review the product demo before contacting support if you first need a walkthrough of the customer-facing flow.

Before contacting support

Open AiRep24 in Shopify admin, run Recheck or Sync Data & Retrain AI where relevant, confirm the widget is enabled in the selected theme, and include the exact customer question or page URL that failed.

Security and privacy

Do not send passwords or private customer data by email unless requested through a secure support flow. For privacy requests, use the contact form with the subject Privacy request.

Faster diagnosis

Send the evidence that identifies the affected installation.

A concise, reproducible report helps separate knowledge, configuration, storefront and operator-delivery problems.

Context

Identify where the issue appears

Include the website or Shopify store domain, the affected page, whether the issue is in the admin or visitor widget, and the approximate time it occurred.

Reproduction

Provide the exact visitor action

Share the question, selected settings and expected behavior. For visual issues, include a screenshot that shows the complete widget or page state.

Safety

Remove sensitive customer data

Do not include passwords, tokens, payment information or private customer records in ordinary support messages. Use the approved privacy or secure-support route when required.