FAQ
Frequently asked questions
Short answers for merchants evaluating or installing AiRep24.
What does AiRep24 do?
AiRep24 adds an AI assistant to a store. It syncs products, policies, delivery rules, discounts, content, and approved customer context so shoppers can ask questions, discover products, receive recommendations, and reach a human operator when needed.
Does the assistant support multiple languages?
Yes. The shopper chat can answer in the customer’s language when the store knowledge supports the answer. The Shopify app admin UI may still be listed as English unless translated separately.
How does the knowledge base update?
AiRep24 syncs store data and uses webhooks where available for products, policies, orders, customers, returns, inventory, themes, pages, and other supported Shopify resources.
Can operators reply in Telegram?
Yes. Merchants can connect Telegram operators by QR or Telegram link where the plan allows it. Operators receive chat context and can reply or let the AI continue.
Can AiRep24 recommend products?
Yes. The assistant can use approved product knowledge, upsell and cross-sell rules, viewed products, cart context, and customer preferences where consent allows.
Does AiRep24 replace several apps?
It combines AI chat, product discovery, recommendations, consent-based preference memory, and operator notifications in one configurable assistant. Exact availability depends on the installation and plan.
Is voice always enabled?
No. Text chat is the core visitor path. Voice is an optional installation setting and should be tested with the languages, devices, product terms, and environments relevant to the merchant.
What happens when the answer is not in the knowledge base?
The assistant should ask for needed context or explain what cannot be verified. It should not invent product, policy or account information. The merchant can configure an operator-notification path for questions that require human judgment.
How should a merchant test the assistant?
Use representative product, policy, delivery, return, compatibility and navigation questions. Check the response text, product cards, links, stock, price, mobile scrolling and the intended fallback for missing data.