Examples of questions shoppers can ask by voice
- Do you have this dress in medium?
- What shoes match this outfit?
- How long is delivery to Germany?
- Can I return it if it does not fit?
- What should I add to get free shipping?
- Is this product available in black?
- Which product is better for sensitive skin?
- Can I talk to a human operator?
How it works
Voice input: the shopper asks naturally from mobile or desktop.
Transcription: the spoken request is converted into text.
Intent detection: AiRep24 identifies whether the shopper needs product, policy, delivery, recommendation, or human support help.
Product or policy lookup: the assistant checks synced store data, product variants, FAQs, and policies.
AI answer: the customer gets a store-specific answer instead of a generic reply.
Product cards: matching products, add-ons, or alternatives can be shown in the same flow.
Telegram handoff: if needed, the conversation goes to a human operator with context.
What voice Q&A can answer
| Type of question | Example | AiRep24 action |
|---|---|---|
| Product availability | Is this available in size M? | Checks product variants |
| Product comparison | Which one is better? | Compares products |
| Delivery | When will it arrive? | Uses store delivery policy |
| Returns | Can I return it? | Uses return policy |
| Recommendations | What matches this? | Shows product suggestions |
| Human support | Can I talk to someone? | Sends context to Telegram |
What voice Q&A should not answer
AiRep24 should not invent unsupported product claims, medical advice, legal advice, financial promises, private order information without verification, or answers that are not supported by store data.
Voice data and privacy
AiRep24 voice Q&A is designed to help shoppers ask questions more easily, especially on mobile. A voice question is converted into text, then processed like a normal customer question using product data, store policies and conversation context.
Merchants should clearly explain in their privacy policy:
- whether audio recordings are stored or deleted after transcription;
- whether only the text transcript is stored;
- how long conversation data is retained;
- who can access conversation history;
- how customers can request deletion;
- whether voice Q&A can be disabled.
AiRep24 should not use voice questions to collect sensitive personal data unless the merchant has a clear legal basis and a documented customer consent process.
Review the general Privacy Policy, the dedicated Voice Data Privacy page, or contact AiRep24 for privacy questions.
Where to go next
Review pricing, product recommendations, Telegram operator handoff, and product discovery to see how voice Q&A fits the wider workflow.