Voice Data Privacy in AiRep24

AiRep24 voice workflows should be configured so merchants clearly document whether audio is stored or deleted after transcription. If recordings are stored in a merchant setup, retention, access and deletion rules should be disclosed.

Voice input may be converted into a text transcript so the assistant can understand the question and answer using product data, store policies and conversation context. Merchants should disclose whether transcripts are stored and for how long.

Merchants should be able to decide whether voice Q&A is enabled for their store and should explain this option in their customer-facing privacy information when relevant.

Customers should be told how to request deletion of conversation data or transcripts. The deletion process should be handled through the merchant or the configured support process.

If a conversation escalates, human operators may see the transcript and conversation context needed to help the customer. Merchants should disclose operator access rules.

Voice Q&A can work alongside consent-based customer memory, but merchants should not use voice questions to collect sensitive personal data unless there is a clear legal basis and documented consent process.