Start with one documented SaaS workflow
Select a public documentation area, onboarding step, feature group, or recurring support category with a clear owner. Connect only the approved customer-facing sources and define which requests still require account access, engineering investigation, or human judgment.
Test questions at different levels of product knowledge
Include new-user wording, feature names, error messages, incomplete requests, and follow-up questions. Verify that every suggested step and documentation link exists in the current product experience.
Do not automate private or uncertain work
Account changes, billing disputes, security issues, unpublished incidents, and ambiguous technical problems should follow the company’s approved support route. AiRep24 can notify a configured Telegram operator with context; it does not replace the person who owns the decision.
Compare the rollout with a SaaS baseline
Track repeated-question volume, documentation clicks, unresolved intents, onboarding completion where measured, and operator workload. Adoption, retention, satisfaction, and cost changes depend on the product, documentation, audience, and team process and should be evaluated rather than guaranteed.
