Connect approved product documentation
Use public help content, onboarding guides, release information, pricing explanations, and customer-facing troubleshooting steps. Keep private account data and unpublished operational information outside the public answer scope.
Test onboarding and feature questions in user language
Include product terminology, incomplete questions, error wording, and follow-ups. Confirm that every answer reflects the current interface and links to a real documentation or support destination.
Send account and technical exceptions to the right owner
Billing changes, security reports, incidents, and cases that require logs or account access need an approved human workflow. Telegram operator notifications can carry context, while the team decides the response.
Measure documentation coverage and unresolved intent
Compare repeat-question volume, time to a usable answer, documentation engagement, unresolved questions, and operator workload before expanding the deployment.
