Define which sources may support an answer
List the public pages, documentation, policies, FAQs, and connected store data that contain customer-facing facts. Remove obsolete or contradictory material before importing it. Private or login-only information needs a separate approved workflow.
Inspect the knowledge before customers use it
Check names, numbers, dates, prices, policy conditions, product attributes, and destination links. Add approved owner notes where the public source is incomplete, and assign a business owner to facts that require judgment.
Use real questions and rescan after changes
Test short questions, follow-ups, misspellings, competing sources, and cases that should go to a person. When the website, documentation, catalog, or policy changes, rescan the affected source and rerun the relevant question set.
Treat unresolved questions as source gaps
If the sources do not support a reliable answer, the assistant should ask for clarification, point to an approved contact route, or notify an operator. Measure unresolved intents and time to a usable answer instead of promising universal accuracy or a fixed ticket reduction.
