Start with connected Shopify facts
A useful Shopify customer assistant needs current product, variant, inventory, collection, market, shipping, return, payment, and store-policy context. AiRep24 should answer only from the information connected to the installation and link shoppers to real store destinations.
General model knowledge is not a substitute for merchant data. Test product names, options, stock states, delivery conditions, and policy exceptions before launch.
Test support and shopping workflows separately
Build a representative question set for product comparison, size or option selection, delivery, returns, discounts, and order-related next steps. Where product cards, recommendations, wishlist actions, or cart actions are configured, confirm that each action matches the live store state.
Keep merchant judgment with a person
Missing data, contradictory policies, sensitive requests, and private account work need a defined human route. Telegram can notify configured operators with available conversation context, but a person decides manually whether and how to respond.
Compare the assistant with the store baseline
Measure repetitive-question volume, usable-answer rate, product-link engagement, unresolved requirements, and operator workload. Conversion or support outcomes depend on traffic, catalog quality, configuration, and team process; they should not be presented as guaranteed product results.
