Use current store data as the answer boundary
Product, variant, inventory, collection, market, policy, shipping, payment, and page data can support answers when connected and current. The assistant should not invent a price, stock state, delivery promise, or policy exception.
Test product guidance with real constraints
Ask about sizes, colors, alternatives, compatibility, budgets, bundles, and delivery conditions. Confirm that product cards and actions point to current store destinations and respect merchant rules.
Define what requires a Shopify operator
Sensitive requests, contradictory data, order exceptions, and private account work need a human decision. Configure and test the Telegram route, including what context is included and what the shopper sees while waiting.
Roll out from a tested question set
Start with representative support and shopping questions, measure usable answers and unresolved cases, and expand only after the data and handoff behavior meet the store’s requirements. Setup time and business outcomes vary by installation.
