What shoppers can ask
- How many AI conversations do we need per month?
- Is voice Q&A included in this plan?
- How many operators can join in Telegram?
- Can we start smaller and upgrade later?
- Does the plan include product recommendations?
Practical comparison table
| Topic | Example | AiRep24 action |
|---|---|---|
| Product availability | Is this available in size M? | Checks variants and stock-ready product context |
| Delivery timing | How long is delivery to Germany? | Uses store delivery policy and region rules |
| Returns | Can I return it if it does not fit? | Uses return policy and escalation rules |
| Recommendations | What matches this item? | Shows matching products or add-ons |
| Human support | Can I talk to a human? | Sends context to Telegram handoff |
Who this is for
- Shopify stores with repetitive product and policy questions
- Merchants who want mobile-friendly and voice-friendly presales support
- Teams that need AI answers plus operator escalation, not AI alone
Who this is not for
- Stores that want unsupported claims or unrestricted hallucinated answers
- Merchants without clear product, shipping or return data
- Teams that do not want any human escalation path for exceptions
Setup checklist
- Sync products, variants, policies and FAQ content.
- Define which answers and product suggestions are allowed.
- Test typed and voice questions on key product and cart pages.
- Connect Telegram handoff for high-risk or high-value conversations.
- Review pricing and demo flows before full rollout.
Next actions
Review voice Q&A, product recommendations, Telegram handoff, pricing, and the demo page to compare this workflow with the live product.